Refund policy


30-Day Money-Back Guarantee

At Atlasshop24, customer satisfaction is our top priority. We offer a 30-day return window from the date your tracking number confirms delivery. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact us immediately so we can make it right.

How to report: Send an email to atlasshop24.com@gmail.com within 48 hours of delivery.                                                                                                                                
What to include: Your order number, a brief explanation, and clear photos or a short video showing the damage/defect.                                                                                     
Resolution: Once verified, we will arrange a free replacement or a full refund back to your original payment method. You will not be required to ship the damaged item back.

2. Change of Mind / Standard Returns

To be eligible for a standard return:                                                                                     
The product must be unused, in the same condition that you received it, and in its original packaging with all included accessories.                                                                
For health, sanitary, and hygiene reasons, personal care items, cosmetics, or intimate goods that have been opened or used cannot be returned.                                               
Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

3. How to Initiate a Return

  1.   Email our support team atatlasshop24.com@gmail.com with your order number and reason for return.                                                                                                    
  2.   Do not send your purchase back directly to the manufacturer or the return address on the package. Our support team will provide you with the authorized return instructions.                                                                                                    
  3.   Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds Process

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment (via PayPal) within 3–7 business days.                                                                                                                      
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or PayPal, as it may take some time before your refund is officially posted.

5. Order Cancellation

If you wish to cancel an order, please contact us within 15 minutes of placing it. Once an order is processed into our automated fulfillment system, it cannot be canceled.        
Need help?
Contact our support team: atlasshop24.com@gmail.com